Terms and Conditions
Privacy Policy
Website Terms of Use
Competition Terms and Conditions
Canary Island Flora is a myholidayresorts.com website.
Privacy Policy
Browsing
This Web site does not collect personally identifiable
information from your computer when you browse this
Web site and request pages from our servers. This means
that, unless you voluntarily and knowingly provide us
with personally identifiable information, we will not
know your name, your email address, or any other personally
identifiable information. When you request a page from
our Web site, our servers log the information provided
in the HTTP request header including the IP number,
the time of the request, the URL of your request, and
other information that is provided in the HTTP header.
We collect the HTTP request header information in order
to make our Web site function correctly and provide
you the functionality that you see on this Web site.
We also use this information to better understand how
visitors use our Web site and how we can better tune
it, its contents and functionality to meet your needs.
Information We Collect
When we need to collect personally identifiable information
from you to provide you with a particular service, we
will ask you to voluntarily supply us with the information
we need. For example, if you would like to make a reservation
at one of our resorts, we will ask you for information
such as name, address, telephone number, email address,
credit card number, and room preference to process your
reservation. We will use your email address to send
a confirmation and, if necessary, might use the other
information to contact you for help in processing the
reservation. We will also use your email address to
1) notify you about special offers and promotions as
described in the email section of this privacy statement,
as well as 2) send you periodic satisfaction or market
research surveys. You can opt out of emails at any time.
On occasion, we use third parties to provide us with
additional contact information about you given the information
you provided to us directly. For example, if we know
your name and postal address, we may use third party
to provide us with your email address. We would then
use this information for market analysis and marketing
purposes.
Requests
The personally identifiable information you provide
to us for making a request is made available to the
applicable resort for the purpose of meeting your request.
After making a request or completing your stay at a
My Holiday Resorts resort, unless you tell us otherwise,
the information you provide will be used by us for direct
marketing of My Holiday Resorts resort and other My
Holiday Resorts products. Within these promotions we
may also promote the products and services of select,
reputable third parties with whom My Holiday Resorts
has a strategic marketing relationship because they
offer products or services that we believe would of
interest to you. My Holiday Resorts may use the services
of third-party mail houses for the sole purpose of mailing
materials.
Securing the Transmission
and Storage of Information
We treat the information you provide to us as confidential
information; it is, accordingly, subject to our company's
security procedures and policies regarding protection
and use of confidential information. When we ask you
for credit card data, it is transferred over a Secured
Sockets Layer (SSL) line, provided you are using a SSL
enabled browser such as Microsoft Internet Explorer
or Netscape Navigator. We also use SSL on other select
pages where you would enter personally identifiable
information. This ensures that your information is encrypted
as it travels over the Internet. This secure mode is
enabled before any such information is transmitted from
your computer. You will know you are in secure mode
when the padlock or key icon in the lower right-hand
or left-hand corner of the computer screen appears in
the locked position. In addition, when accessing a secure
server, the first characters of the site address will
change from "http" to "https."
After information reaches My Holiday Resorts it is stored
on a secure server that resides behind firewalls designed
to block unauthorized access from outside of My Holiday
Resorts Because laws applicable to personal information
vary by country, our hotels or other business operations
may put in place additional measures that vary depending
on the applicable legal requirements. Information collected
on the sites covered by this privacy statement is generally
processed and stored in the European Union.
Disclosure of Information
to Third Parties
In addition to the services and required information
sharing described directly above, My Holiday Resorts
does use the services of third parties, such as email
service providers and marketing companies that act as
agents on behalf of My Holiday Resorts These parties
are contractually prohibited from using personally identifiable
information for any purpose other than for the purpose
My Holiday Resorts specifies. We do provide non-personally
identifiable information to certain service providers
for their use on an aggregated basis for the purpose
of performing their contractual obligations to us. We
prohibit the sale or transfer of personally identifiable
information to entities outside of the My Holiday Resorts
family of companies and hotels for their use without
your approval.
Cookies
Our Website uses "cookie" technology. "Cookies"
are encrypted strings of text that a Web site stores
on a user's computer. Our Web site requires the use
of a Cookie throughout the online process. Without Cookies
we will not be able to keep information you enter on
multiple pages together. For example, unless My Holiday
Resorts can remember the dates you used in your resort
search, we will not be able to check room availability.
Cookies also enable us to customize our Web site and
offerings to your needs and provide you with a better
online experience on My Holiday Resorts com.
The types of Cookies that we use are referred to as
"session" Cookies and "persistent"
Cookies. Session Cookies are temporary and are automatically
deleted once you leave My Holiday Resorts com. Persistent
Cookies remain on your computer hard drive until you
delete them. We do not use Cookies to ascertain any
personally identifiable information about you apart
from what you voluntarily provide us in your dealings
with My Holiday Resorts Cookies do not corrupt or damage
your computer, programs, or computer files.
We use third-party advertising technology to serve ads
when you visit our Web site and sites upon which we
advertise. This technology uses information about your
visits to this Web site and the sites upon which we
advertise, (not including your name, address, or other
personally identifiable information), to serve our ads
to you. In the course of serving our advertisements
to you, a unique third-party persistent Cookie may be
placed or recognized on your browser. In addition, we
use beacon gifs (see description below), provided by
our ad-serving providers, to help manage our online
advertising. These beacon gifs enable our ad server
to recognize a browser's Cookie when a browser visits
this site and to learn which banner ads bring users
to our Web site. The information our ad-serving providers
and we collect through this technology is not personally
identifiable.
You may set your browser to block Cookies (consult the
instructions for your particular browser on how to do
this), although doing so will adversely affect your
ability to perform certain transactions, use certain
functionality, and access certain content on our Web
site.
Pixel Tags
My Holiday Resorts and its third-party service providers
use pixel tags (also known as "clear gifs"
"beacon gifs" etc.). Pixel tags are not visible
to the user of the site and consist of a few lines of
computer coding delivered with the Web page. Pixel tags
are not used to collect any personally identifiable
information about you apart from what you voluntarily
provide us in your dealings with My Holiday Resorts
and our email service provider use pixel tags to:
" Track customer response to My Holiday Resorts
advertisements and site content
" Determine your ability to receive HTML-based
email messages. Our email service provider includes
a pixel tag, which they refer to as a "coded sensor"
in all of the HTML-based messages sent on our behalf.
The sensor activates when the email message is opened
and flags the email address of the user as one that
is capable of receiving HTML-based email messages. This
capability helps our service provider to send the email
in a format you can read. The sensor does not collect
or use any other information. If you cannot receive
HTML, you will not receive a functioning sensor
" Know how many users open an email and allow our
service provider to compile aggregated statistics about
an email campaign for us
" Allow us to better target interactive advertising,
enhance customer support and site usability, and provide
offers and promotions that we believe would be of interest
to you
Emails about Special Offers
and Promotions and Opt-Out
It is our intention to only send you email communications
that will be useful to you and that you want to receive.
We will periodically contact you via email and provide
information about special offers and promotions that
may be of interest to you. These communications will
relate to My Holiday Resorts offers which may also include
the promotions of select, reputable third parties with
whom My Holiday Resorts has a strategic marketing relationship
because they offer products or services that we believe
would be of interest to you. We may use a third-party
email service provider to send emails. These service
providers are prohibited from using your email address
for any purpose other than to send My Holiday Resorts
related email.
If you do not wish to receive email updates about offers
from My Holiday Resorts or satisfaction and market surveys,
please unsubscribe here . In addition, every time you
receive an email, you will be provided the choice to
opt-out of future emails by following the instructions
provided in the email. You may also opt-out online by
updating your personal account, or sending a letter
to My Holiday Resorts Please allow 10 business days
for us to process your opt-out.
Other Sites
My Holiday Resorts is only responsible for the privacy
statement and content of this Web site. We are not responsible
for the privacy practices or the use of cookies on Web
sites that you have accessed this Web site from and
to the non My Holiday Resorts Web sites that you may
access from this Web site.
Legal Issues
This is a European Union Web site and is subject to
European Union law. My Holiday Resorts will disclose
personally identifiable information without your permission
when required by law, or in good faith belief that such
action is necessary to investigate or protect against
harmful activities to My Holiday Resorts guests, visitors,
associates, or property (including this site), or to
others. As mentioned above, laws related to personally
identifiable information vary by country.
My Holiday Resorts.com Internet
Privacy Statement Changes
In the future, we may need to change this privacy statement.
All changes will be made here so that you will always
know what information we gather, how we might use that
information and whether we will disclose it to anyone.
This statement was last updated on October 13th, 2004.
Website Terms of Use
1. The content and information
displayed on this web site is the property of My Holiday
Resorts and/or other parties. The downloading, reproduction,
or retransmission of this information, other than for
non-commercial individual use, is strictly prohibited.
2. Our sites may contain or reference trademarks, patents,
copyrighted materials, trade secrets, technologies,
products, processes or other proprietary rights of My
Holiday Resorts and/or other parties. No license to
or right in any such trademarks, patents, copyrighted
materials, trade secrets, technologies, products, processes
and other proprietary rights of My Holiday Resortsand/or
other parties is granted to or conferred upon you.
3. You agree that you will not use any device, software
or other instrumentality to interfere or attempt to
interfere with the proper working of our site, and that
you will not take any action that imposes an unreasonable
or disproportionately large load on our infrastructure.
In addition, you agree that you will not use any robot,
spider, other automatic device, or manual process to
monitor or copy our web pages or the content contained
herein, without the prior express consent from an authorized
My Holiday Resorts representative (such consent is deemed
given for standard search engine technology employed
by Internet search web sites to direct Internet users
to this site).
4. This site may provide you with the ability to use
usernames, passwords, or other codes or devices to gain
access to restricted portions of this site ("access
codes"). The content contained in such restricted
areas is confidential to My Holiday Resorts and is provided
to you for your business use only, which includes reviewing
commission status and statements, and enrolling in our
Electronic Funds Transfer program as described below.
We reserve the right to prohibit the use of such access
codes on your behalf by third parties where we determine
that such use interferes with our site's operation or
results in commercial benefits or other entities to
our detriment.
5. All My Holiday Resorts INFORMATION IS PROVIDED "AS
IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, OR NON-INFRINGEMENT. Some jurisdictions do
not allow the exclusion of implied warranties, so the
above exclusion may not apply to you.
6. With respect to all communications you make to My
Holiday Resorts regarding our information, including
but not limited to feedback, questions, comments, suggestions
and the like: (a) you shall have no right of confidentiality
in your communications and My Holiday Resorts shall
have no obligation to protect your communications from
disclosure; (b) My Holiday Resorts shall be free to
reproduce, use, disclose and distribute your communications
to others without limitation; and (c) My Holiday Resorts
shall be free to use any ideas, concepts, know-how,
content or techniques contained in your communications
for any purpose whatsoever, including but not limited
to the development, production and marketing of products
and services that incorporate such information.
7. Our information may contain technical inaccuracies
or typographical errors. My Holiday Resortsreserves
the right to make changes, corrections and/or improvements
to our information, and to the products and programs
described in such information, at any time without notice.
8. Our sites contain information on My Holiday Resorts
products and services, not all of which are available
in every location. A reference to a My Holiday Resorts
product or service on a My Holiday Resorts Internet
site does not imply that such product or service is
or will be available in your location.
9. If you choose to leave this My Holiday Resorts site
via links to other non My Holiday Resorts sites, including
those of advertisers, My Holiday Resorts is not responsible
for the privacy policies of those sites or the cookies
those sites use. In addition, because My Holiday Resorts
has no control over such sites and resources, you acknowledge
and agree that My Holiday Resorts is not responsible
for the availability of such external sites or resources,
and does not endorse and is not responsible or liable
for any content, advertising, products, or other materials
on or available from such sites or resources.
10. This is a European Union website and is subject
to European Union law. My Holiday Resorts will disclose
any information regarding the use of this site including
personal information pertaining to you without your
permission when required by law, or in good faith belief
that such action is necessary to investigate or protect
against harmful activities to My Holiday Resorts guests,
visitors, associates, or property (including this site),
or to others.
11. My Holiday Resorts is a Great Escape Holidays partner
site.
12. If you would like to view the privacy practices
that govern My Holiday Resorts please review our Internet
Privacy Statement.
Competition Terms and Conditions
In the following document the
term 'company' refers to My Holiday Resorts and partners.
1) Accommodation is for 7 nights in a Holiday Ownership
resort or Hotel participating in this promotion, subject
to availability. Apartments are provided on a self-catering
basis based on family size and needs.
2) Participants may use all resort facilities as normal
paying guests. All costs and expenses are the responsibility
of the recipient. A few participating resorts/hotels
may offer breakfasts. Details and costs are available
upon request.
3) This offer is open to married (if not, living together
for a minimum of three years), employed couples where
the joint income exceeds a minimum of £25,000
per annum. Couples must be between the ages of 30-70
and own their own home and have a valid credit card
4) This offer is valid for two adults and their respective
children only. Terms and conditions for larger families
are available upon request.
5) All entrants must hold a valid European Union Passport.
6) We will only accept entries from European Union countries.
7) At the courtesy of the resort management, families
will be required to attend a promotional tour of the
resorts. (In the event that you decline to attend your
presentation, the resort reserves the right to charge
the full resort rental tariff for your accommodation).
8) Both partners must attend any promotional tours;
however participants are under no obligation to buy
or enter into any contract.
9) This offer is not transferable in whole or part and
may be used by the recipient family only once.
10) Only one entry per household.
11) All information must be complete and correct or
it will invalidate the entry.
12) At least one valid telephone number must be supplied.
13) All holidays must be taken within 12 months of the
date of issue on the certificate if received in brochure
form issued by an external office.
14) The prize may not be exchanged for cash.
15) The prize is subject to availability.
16) The company will not accept responsibility for families
booking flights prior to a confirmation of accommodation
having been issued in writing by the company.
17) Cost of flights, transportation, food and entertainment
are the sole responsibility of the travellers as are
all health precautions, passport, visa and entry requirements
for the country visited.
18) All winners agree to pay a small fee to cover administration
costs including airport transfers.
19) Processing fees are not deposits or reservation
fees and are non refundable. This travel offer is not
for retail sale, may not be used or gifted in conjunction
with other offers, or exchanged. Any unused portion
of this voucher has no cash value.
20) Insufficient or non payment of application/processing
fees or other monies due to the company or its authorized
agents, fraudulent attempts to use this offer or non
compliance with any of the terms and conditions will
automatically invalidate the offer and absolve the company
of all responsibility to the participant.
21) All parties involved in the distribution and handling
of the company vouchers are not allowed to participate
in this programme.
22) The company will not accept any liability for promises
made, (written or verbal) by anyone other than employees
of the company or its authorised agents.
23) The company does not accept liability for any damages,
loss, delays, injuries, deaths, accidents or dissatisfaction
caused by circumstances out of its control, including
force majeur, strikes, local customs, laws, politics
or the actions of any other persons not employed by
the company.
24) The company reserves the right to substitute itineraries
(changes of resort etc.) where necessary.
25) All vouchers issued in hard copy must have the signature
of the sponsor/distributor and be dated at the time
of issue.
26) In the event of any of the following, the company
or the resort where the holiday is taken, reserves the
right to charge the full resort accommodation tariff
to participant travelers:
a) Misrepresentation when completing the booking request
form.
b) Failure to arrive at the resort on your allocated
dates.
c) Non-acceptance of clause No. 3.
27) The company reserves the right to reject applications
if it considers that the applicants do not meet with
the above criteria.
28) Winners names may be used for advertising.
29) Your details will only be passed to a third party
if you have agreed.
30) By entering the competition entrants are accepting
to be bound by these terms and conditions.
31) The company does not accept liability for any damages,
loss, delays, injuries, deaths, accidents or dissatisfaction
caused by circumstances out of its control, including
force majeur, strikes, local customs, laws, politics
or the actions of any other persons not employed by
the company.
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